October 7, 2020
This message is distributed to All-Instructors, Academic-Assistant-Deans, and Academic-Department-Managers.
The following is being sent on behalf of the Instructional Support Team
This week’s update features information on network reliability and access to online resources and campus space.
GauchoSpace performance and reliability update
Prior to the start of the quarter, the GauchoSpace team migrated the service to a new web-server with expanded capacity in order to address the increased demands of remote instruction (particularly those related to many synchronous Zoom sessions and timed quizzes). Following the migration, we’ve been experiencing degraded performance and instability, especially during peak times at the beginning of classes. The GauchoSpace team has been addressing these performance issues when they emerge and working to identify the root cause, which we believe to be a configuration issue. Following configuration changes, the service remained stable and responsive all day on Tuesday, October 6. However, until the root cause is fully identified and resolved, there may be short periods when GauchoSpace performance is degraded or the site appears briefly unresponsive. We appreciate your patience as we work towards fully resolving these issues.
International Student Access to Campus Online Resources
Some international students may have difficulties accessing some UCSB licensed resources. The campus is working on a more robust solution for this issue. We hope to have a solution in place in the next two to three weeks. In the meantime, we strongly suggest that you encourage students to install the campus VPN client, Pulse Secure Campus VPN, and use that to make accessing these online resources more reliable. Information on installing and using Pulse VPN is available at: https://www.it.ucsb.edu/
Students specifically having trouble accessing campus Gmail and other Google services should send an email to firstname.lastname@example.org
On Campus Remote Teaching Spaces for TAs and Teaching Associates
The Library, Instructional Development, Office of the Registrar, and the Executive Vice Chancellor’s Office have partnered to make spaces in the Library and in HSSB available for TAs who require a private, quiet space with reliable wireless or wired networking in order to conduct remote teaching sessions. Reservations for the use of these spaces is open via the following pages:
Please pay close attention to the information about technology available in each space to ensure that the space that you reserve meets your needs. If you will use any of the HSSB classrooms and plan on using the installed classroom computer instead of your own laptop, please send an email to email@example.com as soon as possible to obtain login credentials for a classroom computer.
For instructional consultation, contact:
Lisa Berry: firstname.lastname@example.org - Instructional Development
Mindy Colin: email@example.com - Instructional Development
Maggie Safronova (firstname.lastname@example.org) - CITRAL
We’ll be in touch next week!
The Instructional Support Team